JOB STATUS: Full Time

POSITION LOCATION: Birmingham/Wolverhampton

TRAVEL REQUIRED: 75-100%

REPORTS TO: Technical Services Manager

PURPOSE OF POSITION:

Provide Technical & Quality Control assistance to customers, both in the field and within a laboratory, while developing a positive relationship with customers.

ESSENTIAL DUTIES & RESPONSIBILITIES:

The following duties are normal for this position. This is not an exclusive list. Other duties may be required and assigned.

More specifically, this person will:

• Develop and maintain outstanding technical expertise in various methods of producing concrete, concrete materials and quality control and assurance in the industry.
• Develop and maintain a particular expertise in concrete production and quality as it relates to volumetric concrete mixers.
• Setup and calibrate volumetric mixers.
• Travel to customer sites and Volumech depots as needed to perform concrete sampling, concrete & aggregate testing along with calibrating volumetric mixers.
• Assist customers with quality control compliance.
• Fill out accurate daily forms including inspection reports, sampling reports, calibration reports, diary, work reports and time sheets.
• Assist with concrete quality complaints from Volumech customers.
• Assist in the day-to-day duties of working to solve customer problems and answer their questions.
• Assist in the design of new concrete mixes and special concrete products.
• Assist with the design and testing of concrete masonry blocks.
• Provide outstanding telephone and face to face customer service.
• Always maintain a professional appearance, including keeping the service van, tools and uniforms clean and organized.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Concrete Technology qualifications desired, but not essential.
• Full UK driving license

EDUCATION, EXPERIENCE & COMPUTER SKILLS:

• Microsoft Office including Outlook, Excel and PowerPoint is required.

CORE VALUES:

Listed below are Cemen Tech’s six Core Values including an example of each Core Value.

• Positive Mindset: We know our attitude affects our performance.
• Ingenuity: Better, faster, easier.
• Accountable: We accept responsibility for our actions.
• Do the Right Thing: We will stay productive and be contributors.
• Engaged: Listening to understand…acting to accomplish.
• Safety: We will reinforce safe habits by our own actions.

COMPETENCIES:

To perform this position successfully, individual should demonstrate the following work competencies:

• Problem Solving: Identifies and resolves issues in a timely manner.
• Communication Skills: Speaks clearly, listens and receives clarification, respond to questions.
• Dependability: Follows instructions, responds to management direction, and takes responsibility.
• Quality Assurance: Demonstrates accuracy and thoroughness.
• Ethics/Professionalism: Treats people with respect; Works ethically and with integrity.
• Organizational Support: Follows policies and procedures.
• Judgment: Exhibits sound and accurate judgment.
• Safety & Security: Observes safety and security procedures; Uses equipment properly.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee:

• Must be able to frequently stoop/bend.
• Must be able to regularly use hands and arms.
• Must be able to regularly stand and walk.
• Must be able to lift and/or move up to 30 kgs.
• Must be able to work outdoors up to 100% of the workday.
• Specific vision abilities required by this job include close, distance, color, and peripheral vision.
• Must be able to travel by vehicle or plane up to 100% of the workday.

ENVIRONMENTAL ADAPTABILITY

The noise level in the work environment is usually moderate but can require hearing protection.

JOB STATUS: Full Time

POSITION LOCATION: Greater Manchester

TRAVEL REQUIRED: None

REPORTS TO: UK Manager

PURPOSE OF POSITION:

Assist part sales, customer accounts, warehouse inventory and shipping to increase parts revenue and deliver a better customer experience.

ESSENTIAL DUTIES & RESPONSIBILITIES:

The following duties are normal for this position. This is not an exclusive list. Other duties may be required and assigned.

More specifically, this person will:

• Support customer accounts to ensure they receive requested information quickly.
• Develop a relationship over the phone with customer accounts at multiple levels.
• Work to develop a pro-active sales approach to improve our customer’s ability to have the parts when they need them including placing outbound calls to customer accounts.
• Help manage returned materials and tracking parts warranty claims to help minimize company expense.
• Receive and fill telephone orders for parts.
• Pick – Pack – Ship duties to ensure the timely shipments of parts to the customer.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION, EXPERIENCE & COMPUTER SKILLS:

• Secondary School
• Prior experience working in parts sales, warehouse duties and Customer Service is required
• Previous experience around machinery or automotive is a plus Excel, Word, Outlook
• Forklift operator license

CORE VALUES:

Listed below are Cemen Tech’s six Core Values including an example of each Core Value.

• Positive Mindset: We know our attitude affects our performance.
• Ingenuity: Better, faster, easier.
• Accountable: We accept responsibility for our actions.
• Do the Right Thing: We will stay productive and be contributors.
• Engaged: Listening to understand…acting to accomplish.
• Safety: We will reinforce safe habits by our own actions.

COMPETENCIES:

To perform this position successfully, individual should demonstrate the following work competencies:

• Problem Solving: Identifies and resolves issues in a timely manner.
• Communication Skills: Speaks clearly, listens and receives clarification, respond to questions.
• Dependability: Follows instructions, responds to management direction, and takes responsibility.
• Quality Assurance: Demonstrates accuracy and thoroughness.
• Ethics/Professionalism: Treats people with respect; Works ethically and with integrity.
• Organizational Support: Follows policies and procedures.
• Judgment: Exhibits sound and accurate judgment.
• Safety & Security: Observes safety and security procedures; Uses equipment properly.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee:

• Must be able to frequently stoop/bend.
• Must be able to regularly use hands and arms.
• Must be able to regularly stand and walk.
• Must be able to occasionally lift and/or move up to 30 kgs.
• Specific vision abilities required by this job include close, distance, color, and peripheral vision.

ENVIRONMENTAL ADAPTABILITY

The noise level in the work environment is usually moderate to loud.

JOB STATUS: Full Time

POSITION LOCATION: Gloucester

TRAVEL REQUIRED: Up to 10%

REPORTS TO: Workshop Manager

PURPOSE OF POSITION:

Perform any and all maintenance, repair, new build or refurbishment work on all makes and models of volumetric mixers as required.

ESSENTIAL DUTIES & RESPONSIBILITIES:

The following duties are normal for this position. This is not an exclusive list. Other duties may be required and assigned.

More specifically, this person will:

• Perform service and maintenance work on all makes and models of volumetric concrete mixers.
• Develop and maintain technical expertise in the service, repair, maintenance and operation of volumetric mixers and their relevant systems.
• Occasional travel to customer sites as needed to perform service work on customer equipment.
• Occasional out of hours work as needed.
• Keep accurate records of work performed and parts used.
• Assist in root cause analysis of failures to help improve the overall quality of the equipment.
• Assist in the day-to-day duties of working to solve customer problems and answer their questions.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION & EXPERIENCE:

• Previous experience as a plant fitter working with heavy equipment such as CAT, JCB, John Deere or Komatsu preferred.
• Strong electrical fault finding.
• Knowledge of hydraulics and welding.

CORE VALUES:

Listed below are Cemen Tech’s six Core Values including an example of each Core Value.

• Positive Mindset: We know our attitude affects our performance.
• Ingenuity: Better, faster, easier.
• Accountable: We accept responsibility for our actions.
• Do the Right Thing: We will stay productive and be contributors.
• Engaged: Listening to understand…acting to accomplish.
• Safety: We will reinforce safe habits by our own actions.

COMPETENCIES:

To perform this position successfully, individual should demonstrate the following work competencies:

• Problem Solving: Identifies and resolves issues in a timely manner.
• Communication Skills: Speaks clearly, listens and receives clarification, respond to questions.
• Dependability: Follows instructions, responds to management direction, and takes responsibility.
• Quality Assurance: Demonstrates accuracy and thoroughness.
• Ethics/Professionalism: Treats people with respect; Works ethically and with integrity.
• Organizational Support: Follows policies and procedures.
• Judgment: Exhibits sound and accurate judgment.
• Safety & Security: Observes safety and security procedures; Uses equipment properly.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee:

• Must be able to frequently stoop/bend.
• Must be able to regularly use hands and arms.
• Must be able to regularly stand and walk.
• Must be able to lift and/or move up to 30 kgs.
• Must be able to work up to 5 meters feet off the ground, to work inside of bins on units, to climb ladders on occasion.
• Must be able to work outdoors up to 100% of the workday.
• Specific vision abilities required by this job include close, distance, color, and peripheral vision.

ENVIRONMENTAL ADAPTABILITY

The noise level in the work environment is usually moderate but can require hearing protection.